Customer Relationship Specialist - Chermside
On-siteChermside, Queensland, Australia
Job Summary
Provide outstanding customer service by identifying and supporting customers to explore their current and future financial needs, provision relevant financial products and services, and facilitate referrals to specialist teams where required. Develop customer relationships through regular contact, proactive lead management, and executing customer loan maintenance needs. Work closely with the manager to coach Customer Service Officers and seek opportunities for referrals. Confidently learn and use a variety of technical financial systems while showcasing excellent written and verbal communication skills. This role is part of a collaborative team environment within the BOQ Group, which includes brands like Bank of Queensland, ME Bank, and Virgin Money Australia, all focused on building social capital through banking.
Required Qualifications
- excellent written and verbal communication skills
- strong attention to detail
- experience in the retail banking industry
- exposure to consumer lending
- a 'can do' attitude
- confidently learn and use a variety of technical financial systems
- background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act
Desired Qualifications
- passion for customer service
- experience in the retail banking industry
- exposure to consumer lending
- drive to build long-lasting relationships and create positive customer experiences
- personalized approach to every customer interaction
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