Customer Relationship Officer - Alexandria
On-siteAlexandria, Alexandria, Egypt
Alexandria, Alexandria, EgyptOn-siteFull TimeBachelors Degree
Full TimeBachelors Degree
Job Summary
Identify customer needs and provide information on all bank products and services. Achieve assigned targets by promoting, selling, and cross-selling to existing and prospective customers while handling account requests and inquiries professionally. Carry custody items and keys per custodian matrix, update customer profiles using KYC principles, and analyze portfolio performance to plan future activities. Review daily inflows and outflows to retain clients, introduce alternative service channels, and monitor adherence to approved policies. Follow day-to-day branch operations to ensure continuity of work.
Required Qualifications
- Bachelor's degree in Commerce, Business Administration, Accounting or its equivalence
- 0 to 2 years of experience in customer service or any related field of work
- Excellent command of English and Arabic languages (written and spoken)
- Excellent communication and Interpersonal skills
- Good Basic Selling skills for Relationship Officers
- Full awareness of the Bank's products and services
- Excellent planning and organizing skills
- Good Computer Skills
- Good Analytical and Problem solving techniques
Desired Qualifications
- banking experience
- Advanced Selling skills for Senior Relationship Officers
- Good awareness with external market trends and competition
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