Customer Relationship Manager
HybridChorley, England, United Kingdom
Job Summary
Manage a portfolio of international clinical trial accounts as the primary point of contact for study-related activities and service delivery. Coordinate customer projects, budgets, and commercial activities while building relationships that drive revenue and long-term growth. Prepare quotations, service proposals, and commercial documentation; analyze project data to support decision-making. Resolve customer escalations and ensure projects meet agreed SLAs across multiple global locations. Work with internal stakeholders to translate customer requirements into operational success. This temporary 9-12-month contract requires on-site presence for two days weekly.
Required Qualifications
- Minimum of 3 years' experience in a customer-facing, account management, project coordination, or client relationship role
- Proven experience managing complex customer projects, ideally across multiple stakeholders and locations
- Strong commercial awareness with experience supporting budgets, pricing, contracts, or revenue-generating activities
- Excellent relationship-building skills with the ability to influence and engage stakeholders at all levels
- Strong organisational and project management skills, with the ability to manage multiple priorities simultaneously
- Excellent verbal and written communication skills
- Strong analytical and reporting capabilities, with the ability to interpret and present data clearly
- Ability to work collaboratively across cross-functional teams to deliver customer solutions
- Proficiency in Microsoft Office applications, particularly Excel, Word, Outlook, and PowerPoint
- Proactive, solutions-focused approach with a commitment to delivering exceptional customer service
- This is a temporary 9-12 months fixed-term contract
Desired Qualifications
- Bachelor's degree or equivalent relevant experience
- Experience within Clinical Trials, Life Sciences, Healthcare, Pharmaceutical, Medical Device, or related industries
- Experience working in a business-to-business (B2B) environment
- Familiarity with project management methodologies and customer account planning
- Experience managing international accounts or global customer programmes
- Knowledge of budgeting, forecasting, and commercial reporting
- Experience working within a regulated environment
- CRM system experience and proficiency with customer management tools
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