Customer Relationship Manager
On-site · Sydney, New South Wales, Australia
Job Summary
Customer Relationship Manager responsible for developing and maintaining tenant relationships, planning and executing tenant events and engagement activities, managing the Concierge team and visitor services, and handling office administration to support the General Manager. Key duties include acting as primary tenant contact, coordinating front-of-house digital platforms and communications, planning customer engagement strategies and events, managing the customer engagement budget and annual survey processes, coordinating visitor management, presenting the property to maintain premium-grade appearance, and supporting budget forecasting, vendor setups, and invoice processing. The role requires strong communication, stakeholder management, event management, budget oversight, and a customer-focused approach in a Sydney, Australia office setting.
Required Qualifications
- 5 years in customer service, placemaking, marketing, or events management
- Budget management, purchase orders, and invoice processing
- Managing conflicting deadlines and expectations
- Excellent communication and interpersonal skills
- Microsoft Office proficiency and attention to detail
- Flexibility to adapt in a busy, dynamic environment
- Willingness to learn building management operations
- Preferred experience in corporate or hospitality concierge and visitor management services
- Understanding of commercial contracts and leases
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.