Customer Relationship Manager, Disbursements
Hybrid · London, England, United Kingdom
Job Summary
Own the service expectations for disbursement-related activities and be the first point of contact for internal customers and suppliers; escalate disbursements issues; manage relationships with key business contacts; implement effective communication mechanisms; contribute as a member of the Disbursements leadership team to shape goals and drive improvements; identify and resolve complex multi-dimensional business problems; leverage technology to enhance efficiency; collaborate on process improvements and projects for greater effectiveness; requires strong relationship-building, stakeholder engagement, analytical skills, and a focus on continuous improvement.
Required Qualifications
- Ability to build and maintain credible, trusted relationships
- Comfortable engaging with senior stakeholders and navigating differing priorities
- Skilled at expectation-setting and boundary enforcement without damaging trust
- Acts as a consistent “face of the service”
- Strong analytical and systems thinking skills
- Ability to identify and manage risks and issues
- Ability to influence without direct authority
- Ability to manage multiple priorities
- Detail-oriented with strong organizational skills and ability to multi-task
- High degree of flexibility and responsiveness to change in a fast-paced environment
- Strong customer focus and judgment
- Strong desire for continuous improvement
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