Customer Relationship Executive
On-siteSurat, Gujarat, India
Job Summary
Conduct post-installation and post-service feedback calls to verify system functionality, evaluate engineer performance, and capture customer concerns. Maintain professional communication with clients, guide them on smart home usage, and build long-term relationships. Identify service gaps and escalate critical issues to technical teams while ensuring timely resolution. Record all interactions in CRM systems and prepare daily reports on customer satisfaction, feedback trends, and common issues to suggest quality improvements. Requires excellent communication skills in Hindi, English, and regional languages, along with basic IoT knowledge and CRM proficiency.
Required Qualifications
- Excellent communication skills (Hindi & English; regional language preferred)
- Strong listening and problem-solving ability
- Customer-first mindset with empathy
- CRM and MS Excel knowledge
- Good follow-up and coordination skills
Desired Qualifications
- Basic understanding of IoT / home automation systems preferred
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