Customer Relationship Executive
On-siteKrishnachandrapur, West Bengal, Republic of India
Job Summary
Handle inbound and outbound customer communications professionally while responding to inquiries, concerns, and service requests effectively. Provide accurate product and service information, maintain detailed customer records using internal systems, and adhere to process guidelines and quality benchmarks. Collaborate with internal teams to ensure timely issue resolution and contribute to customer satisfaction and retention initiatives. Requires a Bachelor's degree in Agriculture, Botany, or Bio-Science, 1 to 1.5 years of experience in tele calling, and strong verbal communication skills in Hindi and Bengali. Join a growing team offering competitive compensation and professional growth opportunities.
Required Qualifications
- Bachelor's degree in Agriculture / Botany / Bio-Science
- 1 to 1.5 years of experience in tele calling, customer care, or a similar role
- Strong verbal communication skills in Hindi and Bengali (mandatory)
- Working knowledge of computers and CRM tools
- Ability to manage customer interactions with professionalism and empathy
Desired Qualifications
- science background
- prior exposure to tele calling or customer support
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