Customer Relationship Coordinator
On-site · Leeds, England, United Kingdom
Job Summary
Organised Customer Relationship Coordinator role based in Leeds, UK, focusing on CRM data accuracy, coordinating customer meetings and engagement activities, supporting feedback processes (NPS, ECPRs), tracking sentiment and opportunities, and acting as a central liaison between customers, sales, and operations. Responsibilities include pipeline support, event/logistics coordination, stakeholder engagement, and continuous improvement of customer experience and service delivery. Strong emphasis on relationship-building, cross-team collaboration, and effective communication. Desirable experience in events, sales/bids, and construction/engineering sectors.
Required Qualifications
- Experience in a customer relationship, coordination, or engagement support role
- Strong organisational and planning skills with great attention to detail
- Confident communicator, able to build relationships at all levels
- Ability to manage multiple priorities in a fast-paced environment
- Experience using CRM systems (preferably Microsoft Dynamics) and Microsoft Office
- Proactive approach with strong follow-through
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