Customer Relationship Associate (CRA)
$60,000–$125,000 year
On-siteGrapevine, Texas, United States
Job Summary
Generate new freight opportunities through proactive business development and relationship-building initiatives. Develop, grow, and manage a portfolio of transportation brokerage accounts while expanding existing partnerships through strategic account development. Coordinate freight solutions including Full Truckload, Dry Van, Reefer, Intermodal, Drayage, Specialized Equipment, and Multi-Modal shipments. Develop competitive pricing strategies that balance customer satisfaction with profitability. Collaborate with Carrier Development and Operations teams to ensure successful shipment execution. Resolve shipment issues, service disruptions, claims, and customer concerns with professionalism and urgency. Monitor freight market conditions and emerging business opportunities. Maintain accurate customer records using Transportation Management Systems and CRM tools. Deliver exceptional customer service while identifying opportunities to increase account revenue and long-term retention.
Required Qualifications
- Minimum 5 years of experience within a non-asset freight brokerage environment
- Proven business development, transportation sales, or account management experience
- Strong understanding of freight pricing, transportation execution, and brokerage operations
- Experience coordinating FTL, Dry Van, Reefer, Specialized, Intermodal, Drayage, and Over-Dimensional freight
- Strong negotiation, relationship management, and customer service skills
- Experience using Transportation Management Systems (TMS)
- Proficiency with Microsoft Office Suite
- Excellent verbal and written communication skills
- Strong organizational, analytical, and problem-solving abilities
- Ability to work onsite in Grapevine, Texas
- U.S.-based applicants only
- Must be authorized to work in the United States
- Minimum five years of non-asset freight brokerage experience
- Proven transportation business development and account management success
- Strong knowledge of freight pricing and transportation execution
- Experience managing Dry Van, Reefer, FTL, Specialized, Drayage, Intermodal, and Over-Dimensional freight
- Strong negotiation, communication, and relationship-building abilities
- Experience using Transportation Management Systems (TMS)
- Excellent customer service and problem-solving skills
- Ability to collaborate effectively with operations and carrier development teams
- Strong organizational skills with the ability to manage multiple customer accounts
- No transportation sales, brokerage, or account management experience
- Limited knowledge of freight pricing and transportation operations
- Inability to work onsite in Grapevine, Texas
- Applicants requiring employment sponsorship
- Candidates who do not meet the core qualifications listed for this position
Desired Qualifications
- Transportation brokerage professionals with operational execution experience
- Strong background in freight account management and carrier development
- Asset-based transportation experience
- Experience managing high-volume customer portfolios
- Existing transportation industry relationships and business network
- Strong understanding of transportation regulations and logistics best practices
- Demonstrated record of revenue growth and customer retention
- Extensive transportation brokerage sales success with measurable revenue growth
- Strong existing network of transportation customers and carrier partners
- Experience managing complex freight solutions across multiple transportation modes
- Ability to identify strategic business opportunities while growing existing accounts
- Strong operational knowledge supporting transportation execution and customer satisfaction
- Excellent leadership, negotiation, and relationship management abilities
- Stable employment history demonstrating consistent performance, professionalism, and long-term career growth
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