Customer Relationship Associate (CRA)
$60,000–$125,000 year
On-siteGrapevine, Texas, United States
Job Summary
Manage day-to-day communication for an assigned book of clients, identifying needs and proactively recommending solutions to strengthen retention and satisfaction. Coordinate with internal teams to resolve client issues quickly, while tracking interactions, opportunities, and account status in CRM systems. Support account growth through upselling, renewals, and referral development, and prepare regular account reviews and status updates. This client-facing role requires 2+ years of experience in client relationship management and strong skills in verbal/written communication and CRM systems. Compensation ranges from $60,000 to $125,000/year based on experience and performance.
Required Qualifications
- 2+ years of experience in client relationship management, account management, or a similar client-facing role
- Strong verbal and written communication skills
- Comfortable working with CRM systems and tracking account data
- Highly organized with strong follow-through and attention to detail
- Ability to manage multiple client relationships simultaneously
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