Customer Relations Team Lead

Direct daily direction to associates in the department covering merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. Execute all merchandising directives, maintain planograms, and prepare weekly work schedules while coaching staff to achieve sales, gross margin, and shrinkage goals. Coordinate training, conduct product demos, and resolve customer and associate issues in alignment with GSM and HR Manager policies. Provide a legendary shopping experience by identifying customer needs and making targeted product recommendations.