Customer Relations Specialist

Deliver first-line support for veterinary clients via phone and email, managing case queries, test menus, pricing, and billing questions while ensuring accurate order entry in LIS/CRM/ERP. Document all contacts in HubSpot/LIMS, meet call/email SLAs, and process orders and updates accurately. Create and maintain client accounts, validate addresses for Pathport/MediLIMS access, and perform pre-invoice billing code QA. Triage data issues such as patient merges and naming corrections while maintaining GDPR compliance, and coordinate courier pickups with Logistics to track shipments to closure. Proactively notify clients of report delays and ensure follow-through to resolution. Full-time role with flexible scheduling; requires GCSEs or equivalent and 1+ year customer service experience.