Customer Relations Specialist
On-site · Coldwater, Ohio, United States
Job Summary
Customer Relations Specialist at VAL-CO in Coldwater, OH is an in-person, full-time role focusing on proactive customer communication across the order management process, handling RMAs, coordinating returns/credits, maintaining order/past-due reports, and driving continuous improvement. The ideal candidate will have an associate degree or 3+ years in fast-paced customer service, strong written and verbal skills, proficiency with Excel/Word, experience shipping domestically and internationally, and multilingual capability. Responsibilities include resolving issues, connecting customers with appropriate teams, maintaining documentation and reports, and upholding company core values.
Required Qualifications
- Associate degree in business, marketing or related area or minimum of 3 years of work experience in a fast paced-customer service work environment.
- Excellent verbal and written communication skills.
- Self-motivated and resourceful; ability to multitask and manage time appropriately.
- Able to work independently with attention to detail and a high level of accuracy.
- Proficiency in the use of computer software applications including Microsoft Office with an emphasis on Excel and Word.
- Experience in shipping products both domestically and internationally.
- Strong preference for multi-lingual candidates.
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