Customer Relations Specialist
On-siteMiami, Florida, United States
Job Summary
Handle inbound and outbound sales and service calls, resolving issues, determining customer needs, offering products, and closing sales while maintaining accurate customer records. Maintain an in-depth knowledge of Suburban Propane products, account processes, billing, and delivery policies. Utilize a proactive sales approach to uncover additional opportunities and effectively manage customer account data, including setting up new accounts. Present a professional image to develop trusting relationships with all customers. This role supports excellent customer service, retention, and new acquisition for a nationwide distributor of propane and renewable energy products serving approximately 1 million customers across 42 states.
Required Qualifications
- Minimum of 3 years of experience in a customer service role
- Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
- Ability to multi-task and prioritize assignments in a team environment
- Must be able to lift 50 lbs
Desired Qualifications
- Minimum of a High School diploma or GED preferred
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