Customer Relations Specialist
On-siteAnchorage, Alaska, United States
Job Summary
Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy by resolving issues, determining customer needs, and closing sales. Maintain an in-depth knowledge of Suburban Propane products, billing processes, and delivery policies while effectively managing customer account data, including setting up new accounts. Utilize a proactive sales approach with every interaction to uncover additional opportunities and present a professional image to develop trusting relationships. Requires a high school diploma, three years of customer service experience, and solid computer skills for data entry and report analysis.
Required Qualifications
- Minimum of 3 years of experience in a customer service role
- Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
- Ability to multi-task and prioritize assignments in a team environment
- Must be able to lift 50 lbs
Desired Qualifications
- Minimum of a High School diploma or GED preferred
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