Customer Relations Specialist
$39,520–$39,520 year
On-siteDetroit, Michigan, United States
Job Summary
Inform customers of Energy Efficiency program requirements and verify eligibility while managing inbound and outbound calls to schedule appointments via the CRM application. Log all customer interactions, update records with modifications or changes, and present status of current and prospective customers. Identify, research, and resolve customer issues, escalating unresolved matters as needed. Maintain accurate call center, contact, and data records while monitoring and reporting key program outcomes. Meet established weekly and monthly KPIs for enrollments, scheduled appointments, and related program goals. Ensure an excellent customer service experience is consistently delivered with every interaction.
Required Qualifications
- High school diploma or equivalent
- 2-3 years related inbound and outbound call center/customer service experience
- Effective communication skills (oral and written)
- Highly organized and excellent time management skills
- Ability to understand and retain basic customer information
- Accurate typing and data entry skills
- Proficiency in MS Office applications such as Outlook and Word
- Intermediate to Advanced skills in MS Excel
- Ability to handle challenging customer situations with poise and professionalism
- Able to meet pre-employment requirements for background check and drug testing
- Knowledge of the energy efficiency industry
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