Customer Relations Specialist
$77,563–$77,563 year
On-siteOrange, California, United States
Job Summary
Investigate customer comments and complaints regarding OC Bus, OC ACCESS, 91 Express Lanes, and other agency services to strategize resolutions and provide verbal and written responses. Respond to escalated and difficult customer calls, emails, letters, and social media inquiries while monitoring feedback to identify trends and recommend service improvements. When assigned to oversee the contracted customer information center, provide training, troubleshoot policy issues, and prepare operational statistics reports. Compile and analyze customer comment data for management reporting, ensuring accurate public communications and maintaining confidential information. This non-exempt, salary grade 160 position offers a starting salary between $31.39 and $43.18 per hour. Bilingual Spanish proficiency is highly desirable, and a Bachelor's degree or equivalent experience is required. Join OCTA's collaborative team dedicated to keeping Orange County moving through balanced, equitable transportation solutions.
Required Qualifications
- Bachelor's degree or an equivalent combination of education and experience
- Strong communication, customer service, and problem-solving skills
- Minimum 3 years of customer service experience
Desired Qualifications
- Knowledge of Orange County demographics and transportation issues
- Bilingual in Spanish (spoken and written)
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