Customer Relations Specialist II, PSA (Temp-To-Hire)
$44,720–$48,880 year
On-siteSanta Ana, California, United States
Job Summary
Exercise discretion and exhibit sound judgment when engaging with internal and external parties. Collaborate with Operations and other departments to find appropriate solutions for customer responses. Provide accurate, valid, and complete information using department protocols to resolve queries by clarifying issues, determining causes, and explaining the best solutions. Maintain accounts by processing customer adjustments and continuously update the department spreadsheet of incoming orders. Escalate unresolved issues to the appropriate lead or supervisor. Work full-time onsite 5 days a week from the Santa Ana, CA office from 2:30pm-11pm.
Required Qualifications
- High school diploma or equivalent
- At least 1+ years of relevant customer relations experience
- Strong problem-solving skills
- Excellent communication skills
- Excellent listening skills
- Empathetic voice and manner
- Organized, detail oriented, and possess strong interpersonal skills
- Knowledgeable in Google Workspace systems
- Ability to lift, carry, and move materials up to 40 pounds
- Ability to hear alarms, signals, and verbal instructions
- Ability to sit or stand for extended periods of time
- Candidates must be authorized to work in the United States
- Ability to work full-time onsite 5 days a week from our Santa Ana, CA office from 2:30pm-11pm, Monday through Friday
- Ability to have their cameras on during video interviews
Desired Qualifications
- College degree
- Experience handling customer resolutions
- Experience processing and investigating claims
- Experience shipping and handling
- Knowledgeable utilizing Salesforce
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