Customer Relations Specialist
On-siteMuscat, Muscat, Oman
Job Summary
Set departmental goals, distribute tasks, and monitor implementation to ensure work continuity. Analyze incoming complaints and suggestions to find radical solutions, reducing recurrence rates while raising customer satisfaction indicators. Prepare training plans, periodic reports, and the department's risk register, then submit these to the direct supervisor. Develop improvement plans based on business analysis and customer behavior studies using economic methodologies. Streamline administrative procedures, document new protocols, and disseminate implementation methods across divisions. Submit recommendations for process development and participate in preparing the operational budget. Maintain information confidentiality and archive customer matters securely.
Required Qualifications
- Bachelor's degree in Business Administration, Law, Sociology, Media, Marketing, Operations Management, Behavioral Economics, or equivalent specializations related to the job
- Full proficiency in Arabic and English
- Excellent communication skills
- Analytical and problem-solving skills
- Excellent negotiation and persuasion skills
- Proficiency in computer use and related applications
- Knowledge of relevant laws, regulations, and systems
- Time management and organizational skills
- Ability to work under pressure
Desired Qualifications
- A professional certificate related to the job duties
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.