Customer Relations Specialist
$45,760–$52,000 year
On-siteLas Vegas, Nevada, United States
Job Summary
Serve as the primary point of contact for customer inquiries, resolving concerns efficiently while investigating legitimacy through order details, shipping records, and video documentation. Deliver exceptional experiences by representing the Cancelled Breaks brand with professionalism, fostering loyalty through proactive outreach and personalized interactions. Monitor feedback and analyze inquiry trends to provide actionable recommendations that reduce friction and enhance operational efficiency. Partner with Shipping, Live Streaming, and Inventory departments to ensure seamless service and maintain accurate documentation of all interactions.
Required Qualifications
- Verifiable professional experience in customer service, preferably supporting customers via chat, email, or other digital communication channels.
- Exceptional verbal and written communication skills with the ability to communicate professionally and effectively.
- Strong critical thinking, problem-solving, and conflict-resolution skills.
- Proficient computer skills with the ability to quickly learn new systems.
- Demonstrated history of taking initiative, assuming ownership, and driving customer-focused projects to successful completion.
- Exceptional attention to detail with the ability to prioritize, troubleshoot, and resolve issues accurately.
- Collaborative team player with the ability to build strong working relationships across departments.
- Required knowledge of professional sports, including the NBA and NFL.
- Leadership potential with the desire and capability to grow into a people management role.
Desired Qualifications
- Knowledge of sports trading cards and trading card games (TCGs) is strongly preferred.
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