Customer Relations Specialist
On-siteColumbus, Ohio, United States
Job Summary
Make follow-up customer service calls to past service customers and prospective buyers, and provide initial product information while directing clients to appropriate dealership resources. Follow up with internet leads that are not ready to make an appointment or no-show, and utilize the CRM tracking system daily. Assist in the production of weekly and monthly printing of sales advertising mailers, postcards, and business cards, while performing data entry in monthly sales analysis reporting for dealerships. Requires at least one previous role based in strong customer service experience, Microsoft Excel proficiency, and the ability to work independently.
Required Qualifications
- At least one previous role based in strong customer service experience
- Team player attitude
- Prompt and courteous
- Enthusiastic personality
- Ability to work independently
- Must have strong computer skills
- Willing to submit to a pre-employment background check
Desired Qualifications
- Microsoft Excel experience preferred
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