Customer Relations Specialist

Answer customer calls and establish follow-ups with sales appointments while responding quickly to internet, phone, and live chat inquiries. Provide initial product information, present financing options based on customer needs, and follow up with leads that are not ready to make an appointment or no-show. Utilize the CRM tracking system daily and participate in team and process development sessions to maintain positive relationships with teammates, sales teams, and dealership management. Requires at least one previous customer service role, excellent teamwork, strong computer skills, and a valid driver's license.