Customer Relations Representative
$43,680–$43,680 year
On-sitePortland, Oregon, United States
Job Summary
Answer incoming customer calls and emails, confirm receipt of inquiries, and coordinate with vendors, manufacturers, and the service department to arrange parts and service. Negotiate with customers and manufacturers to resolve escalated issues, schedule service appointments, and evaluate previous service to determine if exchanges are warranted. Order parts for damaged units, secure warranty reimbursements, and process paperwork including key sales, credit memos, debit memos, and purchase orders for extended service plans. Maintain accurate customer and service records using a computer while working under pressure to address time-sensitive issues. Fluency in English and organized, detail-oriented skills are required.
Required Qualifications
- At least 2-years previous customer service experience
- At least one (1) year of dealing with escalated customer service issues
- Must be organized and detail-oriented
- Must maintain a positive attitude when working under stress
- Must be able to work under pressure with time sensitive issues
- Must have the ability to ascertain and address specific needs of customers
- Ability to work positively in a team environment
- Fluency in English (verbal & written)
- Computer knowledge and skills
Desired Qualifications
- Customer Service certification from a business or accredited college
- On-the-job Customer Relations experience (2 years or more) dealing customer/vendor relations at an escalated level
- Intermediate knowledge of Excel
- Proficient 10-key skills
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