Customer Relation Communication Staff

Manage customer inquiries and repair coordination for multiple brands within a luxury environment, handling phone and email correspondence from boutiques, authorized dealers, and European offices. Process estimate creation and responses via SAP, adjust delivery schedules, and track status checks for domestic and overseas workshop repairs. Provide training on repair knowledge to boutique staff and facilitate meetings with Maison and internal team members. Requires experience in the luxury sector, strong communication skills, and basic English proficiency.