Customer Quality Sustaining Sr. Staff Engineer
$120,265–$175,283 year
On-siteShakopee, Minnesota, United States
Job Summary
Lead a global Customer support team to deliver best-in-class support for HDD product quality across the product lifecycle. Establish communication channels between the Customer, Field Engineers, Design Center, and Factory teams to ensure swift resolution of quality issues. Manage complex quality deliverables, including analyzing DPPM, field ARR/AFR, and failure-analysis status reporting, while driving corrective actions to meet business and quality metrics. Serve as the primary point of contact for sustaining activities and new product qualifications, presenting complex technical information to senior-level audiences. Act as the customer's advocate within Seagate, representing their needs across the organization while engaging with global teams and traveling to customer sites and manufacturing facilities.
Required Qualifications
- A strong understanding of disk drive technology
- considerable experience in the Hard Disk Drive industry
- The ability to develop, interpret, and proactively manage customer DPPM, AFR, ARR, and associated metrics
- Proficiency in Excel and PowerPoint
- Knowledge of JMP, Weibull, and/or Minita
- Bachelor's degree in engineering related field (i.e., Electrical, Mechanical, Chemical, Computer Engineering, Materials, Physics, or Information Technology)
- 12+ years of experience (with Bachelor's degree)
- 8+ years' experience (with Master's degree)
- 5+ years' experience (with PhD)
- equivalent experience and education
Desired Qualifications
- Systems-level experience is a plus
- Experience supporting customers, suppliers, or product qualification activities through roles in Customer Quality Engineering, Field Engineering, Technical Customer Support, Qualification Management, or Supplier Engineering
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