Customer Quality Senior Engineer
On-siteMalacca, Melaka, Malaysia
Job Summary
Lead internal quality discussions on customer issues and coordinate methods and metrics for process, product, and service delivery. Analyze process data for changes, trends, and developing issues to produce quality reports for management while delegating tasks for customer and internal matters. Liaise with functional groups to ensure accurate reporting of production, field, and customer quality performance. Drive quality incidents through 8D methodology until closure, perform product validation, and conduct quality audits with suppliers and customers. Protect customer intellectual property and handle ad-hoc business assignments. Requires ISO 9001:2015, IATF 16949, and 8D expertise; based in Melaka, Malaysia with a five-day work week.
Required Qualifications
- Degree in Science or Engineering
- Minimum 5 years' experience in quality field
- Hands-on quality related in ISO 9001:2015
- Hands-on quality related in ISO/TS 16949 (IATF 16949)
- Hands-on quality related in FMEA
- Hands-on quality related in SPC
- Hands-on quality related in Control Plan
- Hands-on quality related in 8D
- Hands-on quality related in 3x5 Why Analysis
- Hands-on quality related in QC 7 Tools
- Quality coordination and engagement skills with customer and internal team
- Able to manage high amount of data in a fast pace working environment
- Strong analytical and problem-solving skills
- Fluent in written & spoken English
- Fluent in spoken Mandarin
- Strong interpersonal skills to deal with all levels in the multicultural and multidiscipline organization
- Computer literate in MS Office
- Based in Melaka, Malaysia
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