Customer Quality Engineer_Steering
On-sitePlymouth, Michigan, United States
Plymouth, Michigan, United StatesOn-siteFull TimeMid LevelBachelors DegreeSmall
Full TimeMid LevelBachelors DegreeSmall
Job Summary
Manage customer claims, warranty data, and cost strategies while leading communication with plant quality, manufacturing, and engineering teams. Execute 8D problem-solving processes to support plant and customers in resolving quality issues, including urgent onsite actions at dealer locations. Monitor customer portals and scorecards to maintain relationships and report quality status transparently to stakeholders. Requires BS/BA degree, 5+ years in automotive quality, and ability to travel occasionally. Indefinite U.S. work authorization required; sponsorship unavailable.
Required Qualifications
- BS/BA Degree
- 5+ years of experience in automotive quality and customer communication
- Basic knowledge of Q-mthod and problem solving
- Customer oriented mind set
- Collaboration with production plants FleP and QueP
- Ability to occasionally travel to customer plants and dealers
- Stress resilience
- Indefinite U.S. work authorized individuals only
- Employment is contingent upon the successful completion of a drug screen and background check
- Candidates who have been offered the position must pass both screenings before their start date
Desired Qualifications
- Experience with OEM warranty terms and chargeback process
- Knowledge of TS16949 requirements
- Social competence (persuasiveness/ empathy)
- Entrepreneurial mindset & strategic thinking
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