Customer Quality Engineer
On-siteMount Pleasant Philadelphia County, Pennsylvania, United States
Job Summary
Lead root cause investigations for high voltage product failures and coordinate customer complaints to drive timely, sustainable resolutions. Partner with cross-functional teams to improve product quality and reliability, preparing technical reports for internal and external stakeholders. Develop and monitor key performance indicators, identify improvement opportunities, and implement corrective actions while providing technical support for on-site investigations. Ensure compliance with applicable external and internal regulations, procedures, and guidelines. Work across engineering, manufacturing, quality, and project teams to strengthen customer confidence and operational excellence in the high voltage industry.
Required Qualifications
- Bachelor's degree in Engineering
- Associate's degree combined with relevant industry experience
- Experience in quality management
- Experience in engineering
- Experience in manufacturing
- Experience in product development
- Experience in project management
- Proven ability to communicate effectively
- Proven ability to resolve complex customer concerns
- Proficiency with Microsoft Office
- Proficiency with SAP
- Proficiency with SharePoint
- Fluent English communication skills
Desired Qualifications
- Knowledge of high voltage products
- Knowledge of electrical power systems
- Knowledge of related technologies
- Additional language capabilities
- Experience in high voltage industry
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