Customer Quality Engineer
On-site · Ankara, Ankara, Turkey
Job Summary
Customer Quality Engineer at Eaton Sincan: lead customer quality and warranty activities, manage complaints through CIM, drive root-cause analyses (8D, RCA, FMEA), coordinate cross-functional teams for rapid issue resolution, monitor KPIs (PPM, DPU, RCCA closure, warranty performance), oversee end-to-end warranty processes and field service coordination, ensure traceability and compliance with automotive/customer requirements, and contribute to continuous product and process improvements; requires strong analytical, diplomatic customer communication, and experience with quality tools and systems; English and Turkish fluency.
Required Qualifications
- Bachelor’s degree in Electrical Engineering, Electrical & Electronics Engineering, Mechanical Engineering, or related engineering discipline (Master’s degree is a plus)
- Experience: minimum 5+ years in quality engineering, customer quality, warranty, field quality, or related functions
- Strong technical understanding of medium-voltage (MV) switchgear, electrical panels, protection components, and power distribution systems
- Experience with structured problem-solving methodologies (8D, RCA, 5 Why, Ishikawa, FMEA)
- Exposure to warranty processes including root cause identification, repair analysis, and cost of poor quality (CONC) monitoring
- Knowledge of ISO 9001 and IEC 62271-200 standards; audit experience is a plus
- Fluent in English (written and spoken); Turkish is required
- Ability to interpret technical drawings, specifications, tolerance analysis, and measurement data
- Cross-functional collaboration skills and project coordination ability
- Strong communication and presentation skills
- Detail-oriented with high accuracy in documentation and reporting
- Customer-focused with proactive problem prevention
- Ability to manage multiple priorities in a fast-paced environment
- Poka-Yoke/zero-defect mindset
- Knowledge of SAP, Salesforce, or similar platforms
- EQMS familiarity
- Troubleshooting/warranty data analysis
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