Customer Quality Engineer - (E5)
On-site · Hsinchu, Taiwan, Taiwan
Job Summary
Demonstrates depth and breadth of expertise; designs and creates new and innovative methods for training delivery and lesson plans for others to follow; anticipates challenges and proactively addresses issues; leads the organization to address systemic issues and drive critical issues to completion; develops guidelines for managing the customer escalation process; communicates with cross-functional teams to address product issues across software, mechanical, and electrical domains; tailors approaches to different customer reactions; creates new methods and BKMs for QMS reviews and ISO audits; monitors industry for innovative problem solving techniques; serves as SME for field high-volume problem knowledge centers and as Master Trainer for APS classes; 25% travel; time type: full time; relocation not offered.
Required Qualifications
- Experience in quality training design
- Ability to lead cross-functional initiatives
- Knowledge of QMS and ISO audits
- Strong problem solving and communication skills
- Master Trainer experience or capability
- Travel up to 25%
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