Customer Quality Engineer
$80,000–$105,000 year
On-siteFort Mill, South Carolina, United States
Job Summary
Lead customer-focused quality assurance initiatives by serving as the primary liaison for site-level customer quality issues, overseeing Return Material Authorization and Root Cause Corrective Action processes, and guiding a team of quality technicians. Analyze warranty claims, audit findings, and performance metrics to identify trends, while leading cross-functional teams to resolve customer-reported issues and implement sustainable corrective actions using tools like DFMEA and PFMEA. Monitor and drive improvements in complaint resolution time and customer satisfaction, preparing regular reports of KPIs and inspection results for the site team. Collaborate with Product Engineering, Manufacturing, and IT to streamline quality dashboards and VOC tracking tools, championing lessons learned from customer feedback to foster a culture of continuous improvement.
Required Qualifications
- Bachelor's Degree in Engineering, Quality, or a related field, or equivalent experience
- 2+ years in Quality Assurance, Customer Experience, or Customer Quality roles in a fast-paced manufacturing environment
- 1+ years in a supervisory or leadership position
- Experience with inline inspection systems and methodologies
- Strong public relations and customer-facing experience, particularly in managing quality concerns and building client trust
- Quality Engineer Certification
- Green Belt (or higher) Certification
- Certified Lead Auditor experience required
- Willingness and ability to travel based on customer need; up to but not limited to 30%
Desired Qualifications
- Experience in solar/PV manufacturing preferred
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