Customer Quality Engineer
On-siteSantiago de Querétaro, Querétaro, Mexico
Job Summary
Ensure processes, products, and systems comply with internal standards, customer requirements, and applicable quality regulations. Support the production floor by identifying quality issues, driving root cause analysis, implementing corrective and preventive actions, and ensuring robust process control. Participate in audits, manage documentation, and collaborate with cross-functional teams to maintain and improve quality performance. Lead quality planning during new product launches and ensure compliance with customer-specific requirements. Requires a Bachelor's degree in Engineering or related technical field, 3 to 7 years of quality experience, and knowledge of ISO 9001, IATF 16949, and VDA standards. Strong communication skills needed for leading customer meetings and explaining technical issues.
Required Qualifications
- Bachelor's degree in Engineering, Quality, Industrial Engineering, Manufacturing, or a related technical field (or equivalent experience in quality/customer-facing roles)
- 3 to 7 years of experience in quality and customer management
- Knowledge of ISO 9001, IATF 16949, and VDA standards
- Experience with APQP, PPAP, FMEA, and the 8D methodology
- Intermediate to advanced English proficiency
- Strong customer-facing communication skills
- Ability to lead customer meetings, calls, and audits professionally
- Skilled in explaining technical issues clearly to customers and internal teams
- Strong communication, negotiation, problem-solving, and cross-functional teamwork skills
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