Customer Quality Engineer
$114,000–$167,000 year
On-siteSanta Clara, California, United States
Job Summary
Manage customer critical quality escalations and drive them to resolution with a strong sense of urgency. Orchestrate collaborative responses across Engineering, Account Management, and Customer Support to deliver rapid, definitive solutions while conducting deep-dive assessments of systemic issues to prevent recurring friction points. Deliver crisp, actionable status updates and strategic roadmap overviews to both internal leadership and client-side executives, translating intricate technical challenges into clear, business-oriented summaries. Actively monitor communication channels to intercept and address emerging issues before they compound, serving as a dedicated internal advocate for the client. Cultivate deep, trust-based relationships with clients to reinforce their confidence in the organization's technical capabilities, requiring a Bachelor's degree in Engineering and experience in high-tech manufacturing and PCBA processes.
Required Qualifications
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field
- Experience in high-tech manufacturing (preferably networking equipment)
- Experience working with contract manufacturing partners
- Experience in PCBA manufacturing, electro-mechanical assembly, and associated processes
- Broad knowledge of test, diagnostics, failure analysis, and debug techniques
- Foundational knowledge in quality and reliability performance metrics
- Ability to work cross-functionally, including ability to balance the technical and business aspects of hardware manufacturing
- Basic understanding of ERP systems and supply chain concepts
- Self-starter who has the ability to handle multiple tasks in a fast paced environment
- Ability to influence and motivate internal and external partners
- Strong communication and presentation skills
Desired Qualifications
- Experience in Failure Analysis, Service, and Repair Operations a plus
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