Customer Project Manager | ThousandEyes
On-siteOeiras, Lisbon, Portugal or Krakow, Łódź Voivodeship, Republic of Poland
Job Summary
Lead customer implementations from kickoff through successful delivery by coordinating across customers, consultants, sales, customer success, and technical teams to keep engagements on track. Scope, plan, and execute projects with clarity and momentum while managing risks and driving alignment with stakeholders. Turn complex deployment goals into practical project plans to ensure each engagement is delivered with professionalism and accountability. Manage scope, dependencies, and executive communications across multiple simultaneous projects to help customers realize the value of ThousandEyes faster by improving visibility into their digital experience and accelerating adoption.
Required Qualifications
- Minimum 3-4+ years of project management experience
- Direct experience leading all phases of the IT software implementation project lifecycle
- Experience running multiple projects simultaneously with cross-team dependencies
Desired Qualifications
- Familiarity with web technologies, SaaS deployments, REST APIs, and basic troubleshooting concepts
- Strong technical acumen, with the ability to engage credibly with technical teams and enterprise customers
- Experience delivering Professional Services engagements for enterprise software, networking, observability, or cloud-based solutions
- Proven ability to manage scope, risks, dependencies, and executive communications across multiple customer projects
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