Customer Project Management (OEM)

Coordinate with North region customers to understand engineering and quality requirements, issues, and expectations. Participate in technical discussions with customers and internal teams to support project execution and issue resolution. Support part handling analysis, including failure analysis and root cause identification. Work with cross-functional teams to ensure timely solutions and drive customer satisfaction through quick responses and transparent follow-ups. Manage new project discussions, product introductions, and change management from a customer interface perspective. Ensure proper documentation and tracking of all customer issues and actions.