Customer Program Owner - Health 100
$100,000–$231,540 year
RemoteUnited States or Rhode Island, United States
Job Summary
Own the Customer Relationship as the primary point of contact from contract signature through the full life of the engagement. Run a disciplined governance cadence including regular working sessions, check-ins, program and implementation plan reviews, and quarterly business reviews. Lead Program Delivery by managing the integrated program plan, serving as the single source of commitments for scope, timelines, configurations, and SLAs, and partnering with stakeholders to ensure accurate documentation. Drive Adoption and Value by holding accountability to outcomes, translating module-level adoption data into clear narratives, and channeling customer feedback into the structured roadmap and advisory board processes.
Required Qualifications
- 10+ years of enterprise customer-facing experience in program management, customer success, or account management for large complex accounts
- Track record of sustained long-term client relationships at senior levels in IT-intensive industries (healthcare, pharmacy, health systems, or analogous)
- Demonstrated ability to coordinate internally across Engineering, Product, and Operations functions without direct authority over them
- Fluency in enterprise software implementation: release trains, configuration management, change management, SLA accountability
- Structured communication: can write a program plan, run a business review, present a crisp escalation, and produce written artifacts that outlast the meeting
- Comfortable managing long-horizon engagements with the ability to hold the long view while managing week-to-week operational detail
- Bachelor's degree in business, healthcare administration, information systems, engineering, or a related field, or equivalent professional experience
Desired Qualifications
- Master's degree preferred
- Pharmacy management systems, specialty pharmacy, or pharmacy benefit management (PBM) domain familiarity
- Experience within a technology or SaaS organization
- Prior experience in a health system or retail pharmacy operator context
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