Customer Portfolio Manager (CPM) - Hybrid

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for the assigned region, product, or coverage area. Establish and maintain contact to provide ongoing technical and business support to designated customers; require specialized knowledge within the function; influence the development of strategy for the area of responsibility; interpret challenges and recommend best practices to improve products, processes, or services. Lead programs/projects with minimal resource requirements and risk; communicate difficult concepts and influence stakeholders; may guide others to consider alternative views. Role involves field-facing responsibilities, cross-functional collaboration with internal teams (customer service, parts and transactional services, field service, repair service, etc.), and ensuring profitability and customer satisfaction for contracts and obligations.