Customer Portal Agent
On-siteReynosa, Tamaulipas, Mexico
Reynosa, Tamaulipas, MexicoOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Answer inbound customer calls to resolve complex issues, including order inquiries, warranty replacements, and service/repair requests. Diagnose and troubleshoot failures in printing equipment and computers while maintaining accurate documentation in the support system. Collaborate with cross-functional teams to provide comprehensive solutions and ensure customer satisfaction through active listening and empathetic communication. Fluent in English with high school diploma and two years of experience required. Full-time availability in Reynosa, Mexico.
Required Qualifications
- Fluent in English (spoken and written)
- High School Diploma, GED, or Certificado de Preparatoria (USA or Mexico)
- 2-year of work experience
- Full-time availability
- Availability to work in Reynosa, 3 days from our site (Ave. Industrial del Norte esq. Ave Industrial Rio Bravo Suite B Parque Industrial del Norte Reynosa)
- Excellent service attitude, with a focus on providing exceptional customer experiences
- A strong team player, who works well in a collaborative environment
- Effective communication skills, both verbal and written
- Knowledge and skills to provide telephone support, including diagnosing failures in printing equipment and computers
- Ability to provide support to staff via telephone as a Customer Service Representative
Desired Qualifications
- A desire to learn new technology and grow professionally
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