Customer Order Management Representative - Level III

Manage assigned customer accounts throughout the entire order life cycle, from new set-up to shipping, ensuring orders meet agreed deadlines. Act as the single point of contact for customers, distribution centers, and manufacturing plants to process and fulfill orders while maintaining accurate documentation and communication. Resolve complex inquiries through extensive research of Cummins processes and systems, providing timely responses per Service Level Agreements. Request support for escalations, maintain interaction records in the database, and ensure compliance with export policies and shipping documentation. Serve as a liaison for quality issues by submitting non-conformance reports and support the hosting of customer visits at the local facility. Prepare internal and customer reports, understand departmental metrics, and champion Quality Management Systems initiatives.