Customer Operations Technician
On-sitePorto, Porto, Portugal
Job Summary
Manage operational back-office case management for refunds, compensations, and delivery issues by resolving queries across multiple channels and collaborating with couriers and internal teams. Take ownership of case resolution to find best solutions while advocating for team needs and boosting localization initiatives. Work under pressure to meet agreed deadlines, supporting team development and maintaining alignment with strategic partners' values. Fluency in English is mandatory, with Excel and retail/finance knowledge preferred. Located in Porto, Portugal, this role offers health insurance, flexible working, and equity participation.
Required Qualifications
- Customer-oriented mindset
- Take problems as growing opportunities
- Capable of working under pressure and achieve in the agreed deadlines
- Fluency in English (verbal and written)
- Knowledgeable of excel (can maintain complex spreadsheets)
Desired Qualifications
- Second language
- Knowledgeable of retail and finance concepts/ processes
- Fond of multicultural environments
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