Customer & Operations Support Specialist – North America
$40,000–$45,000 year
On-siteBrooklyn, New York, United States
Job Summary
Handle customer concerns via email, phone, or in-person drop-by to the office. Process orders, pre-orders, returns, exchanges, review transactions, and update internal records for North America. File case evidences into internal tools for quality control and manage day-to-day operations and optimization of B2B customer support. Coordinate logistics-related topics with the local warehouse and track in-house product inventory. Generate weekly, monthly, and ad-hoc reports as needed. Punctually support the Marketing & Wholesale team for organizing local events or product showcases. Fluency in English required; additional languages are a plus.
Required Qualifications
- 1-2 years of experience in e-commerce, online retail, customer support or a similar role
- Proficient in MS Office Suite and Google Suite, especially spreadsheets
- Strong organizational, and multitasking skills
- Excellent communication and interpersonal skills
- Understanding of the importance for excellent customer support
- Ability to work independently and collaboratively
- Knowledgeable about film photography and Lomography products
- Fluency in English
Desired Qualifications
- additional languages
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