Customer Operations Supervisor – German Speaker
On-siteBudapest, Budapest, Hungary
Budapest, Budapest, HungaryOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Customer Operations Supervisor for a German-speaking team in Budapest, responsible for leading a German-speaking Customer Operations team, managing end-to-end order fulfilment, monitoring KPIs and service levels, coaching staff, and driving continuous improvement across cross-functional interactions with Sales, Supply Chain, Finance, Logistics, Manufacturing and Customer Care to deliver exceptional service.
Required Qualifications
- Fluent German and English, both written and spoken
- Minimum 4–5 years of people leadership experience
- Previous experience leading customer service, customer operations or order management teams within a multinational or Shared Services environment
- Strong SAP knowledge and confidence working within operational processes
- Experience managing KPIs, service levels and operational performance
- Strong stakeholder management and communication skills
- Ability to coach, motivate and develop people through periods of change
- Excellent organisational and problem-solving skills
- Ability to balance operational priorities while maintaining a positive team culture
Desired Qualifications
- Fluent German and English
- Strong SAP knowledge
- Experience leading customer operations or order management teams
- Proven track record of managing KPIs and service levels
- Excellent stakeholder management and communication skills
- Coaching and developing people through change
- Operational excellence mindset
- Ability to drive process improvements across cross-functional teams
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