Customer Operations Specialist - Italian Speaking
On-siteSzczecin, West Pomerania, Poland
Job Summary
Handle inbound calls, emails, and chat inquiries for Italian and Spanish customers across digital and voice channels, providing clear information on credit agreements and account status. Proactively identify needs, offer tailored solutions, and resolve issues efficiently while escalating complex cases. Investigate overdue accounts to safeguard portfolio quality, analyze bank statements and credit bureau reports, and make final credit decisions according to internal policy. Maintain accurate CRM records within agreed SLAs and collaborate with cross-functional teams to improve processes. Fluent Italian and advanced English required; full-time role in Avarda Bank's customer experience team.
Required Qualifications
- Fluent Italian (spoken and written)
- Advanced English for effective business communication
- Proven experience in customer support, preferably within a fintech, digital bank, or financial services call center environment
- Strong communication skills, both verbal and written, with the ability to adapt to different customer profiles
- Assertive and empathetic when handling sensitive customer cases or complaints
Desired Qualifications
- Polish
- Knowledge of credit card products, consumer lending, and digital banking operations
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