Customer Operations Specialist - Italian Speaking
On-siteMálaga, Andalusia, Spain
Job Summary
Handle inbound calls, emails, and chat inquiries for Italian and Spanish customers across digital and voice channels, providing clear information on credit agreements, account status, and product features. Proactively identify needs to offer tailored solutions and resolve issues efficiently, escalating complex cases to second-line support when necessary. Analyze bank statements, credit bureau reports, and income documentation to make final credit decisions according to internal policy and risk appetite. Maintain accurate CRM records within agreed SLAs and collaborate with cross-functional teams to improve processes. This role is based in an international, professional environment at Avarda Bank, offering private health insurance, meal vouchers, and a flexible compensation plan. Fluency in Italian and Spanish is essential.
Required Qualifications
- Fluent in Italian and Spanish (spoken and written)
- Comfortable using English in business contexts, meetings, and documentation
- Proven experience in customer support, preferably within a fintech, digital bank, or financial services call center environment
- Strong communication skills, both verbal and written, with the ability to adapt to different customer profiles
- Assertive and empathetic when handling sensitive customer cases or complaints
Desired Qualifications
- Knowledge of credit card products, consumer lending, and digital banking operations is preferable
- Proactive and curious approach to learning and process optimization
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