Customer Operations Specialist
$55,000–$70,000 year
On-sitePlano, Texas, United States
Job Summary
Manage daily operational activities for assigned customer accounts, overseeing the full sales order lifecycle from purchase order receipt through invoice completion and payment resolution. Perform order management and material planning activities within SAP, including reviewing inventory positions, updating sales orders, and coordinating delivery schedules. Partner closely with internal teams including Purchasing, Planning, Shipping, and Sales to ensure customer commitments are delivered accurately, on-time, and in full. Provide customers with operational updates including open order status, shipment tracking, delivery schedules, and invoice reporting through email, customer portals, phone communication, and recurring meetings. Coordinate customer drop shipments with Delta manufacturing and warehouse facilities to support customer delivery requirements. Collaborate with Accounts Receivable and Accounts Payable teams to resolve invoice discrepancies, payment issues, and customer inquiries. Troubleshoot operational and customer-related issues in real time while maintaining a high level of professionalism and customer service.
Required Qualifications
- Associate Degree in Business Administration or related field
- Minimum 2-5 years of experience within customer service, customer operations, business operations, order management, or supply chain support environments
- Experience working within ERP systems
- Strong Microsoft Office proficiency, particularly within Excel (Pivot Tables, VLOOKUPs, reporting functions)
- Excellent verbal and written communication skills with customer-facing experience
- Demonstrated ability to manage multiple priorities in a fast-paced operational environment
- Strong organizational skills, attention to detail, and problem-solving capabilities
- Ability to work cross-functionally within a collaborative team environment
- Candidates must be authorized to work in the United States on a permanent basis without the need for current or future sponsorship
Desired Qualifications
- SAP experience
- Experience supporting manufacturing, distribution, logistics, supply chain, or operational business environments
- Previous experience managing customer accounts, order fulfillment, shipment coordination, or operational reporting
- Exposure to inventory management, material planning, or shipping coordination processes
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