Customer Operations Specialist /Associate (Fresh Graduates Welcome)

Serve as a trusted point of contact for client inquiries, guiding businesses through seamless onboarding, setup, and implementation. Maintain accurate operational documentation, track key operational metrics, and ensure high attention to detail across daily workflows. Work closely with sales, tech, and product teams to streamline processes, solve client issues, and continuously enhance customer satisfaction. Monitor customer feedback and operational trends to identify areas for system and process improvements while building and nurturing strong, long-term relationships with clients to foster loyalty. This role requires exceptional meticulousness, data sensitivity, and strong communication skills within a collaborative, inclusive fintech environment offering competitive performance bonuses and leadership growth opportunities.