Customer Operations & Service Coordinator (Bilingual)
$60,000–$70,000 year
On-siteVaughan, Ontario, Canada
Job Summary
Customer Operations & Service Coordinator (Bilingual) at Miele – coordinates and oversees service activities for Miele professional customers, schedules and manages service calls, promotes and supports service contract and maintenance plan sales, coordinates installation planning and site readiness with customers and service providers, and collaborates with internal teams to resolve issues. Requires 2+ years in customer service, call center or customer operations, and service call planning/coordination; bilingual English/French; CRM experience is an asset; strong Microsoft Office 365 (Excel) skills; familiarity with electrical, mechanical, and electronic systems; ability to read safety and maintenance documentation; and a focus on delivering exceptional customer experiences. Salary range is $60,000 to $70,000. Location: Vaughan, Ontario, Canada. No remote work stated; role appears in-person at the Vaughan site.
Required Qualifications
- 2+ years of customer service experience
- 2+ years of call center or customer operations experience
- 2+ years of service call planning or coordination experience
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