Customer Operations Representative - Weekend Shift

Oversee and manage operational workflow for designated accounts by identifying, investigating, and correcting unique customer problems and order delays. Schedule freight pick-up and delivery appointments, perform precise data entry including building orders in Redwood's proprietary TMS, and provide freight status updates to shippers, receivers, customers, and internal parties. Verify all freight charges, resolve accounting discrepancies prior to final invoicing, and proactively generate and process appropriate paperwork for orders. This full-time hybrid role requires bi-lingual English/Spanish proficiency and works Friday through Monday with onsite days on Mondays and Fridays.