Customer Operations Representative
On-siteAnn Arbor, Michigan, United States
Job Summary
Manage the branch's key accounts by entering loads, confirming shipment notes, and scheduling pickup and delivery appointments with warehouses and customers. Track shipment status from inception to delivery, communicate updates to customers, and handle any issues that arise by sharing information with the Sales Manager and Carrier Operations Group. Enter data into the Transportation Management System (TMS) to prepare loads for accounting, ensuring entries are accurate and complete. Prioritize daily workload including load entry, tracking, and reporting while monitoring report cards. Excellent verbal and written communication skills and the ability to work in a fast-paced environment are required. One year of sales or customer service experience is preferred.
Required Qualifications
- Excellent verbal and written communication skills
- Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment
- The ability to work in a fast-paced environment
- All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test
Desired Qualifications
- 1 year of sales or customer service experience
- 1 year of related experience and/or training, and a general understanding of the transportation industry
- Solid attention to detail and follow-up skills with experience identifying and resolving problems
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