Customer Operations Manager
On-siteSan Antonio, Texas, United States
San Antonio, Texas, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Draft policies, establish performance metrics, and measure team results to drive customer service quality and scale. Develop training programs, analyze feedback, and recommend technology updates to improve retention. Lead a multi-site team overseeing Customer Service, Dispatch, and Inside Sales by setting goals, conducting evaluations, and mediating disputes. Prepare budget reports for the Chief Marketing Officer and present strategy recommendations based on sales and retention data. Prioritize exceptional service while understanding industry trends to guide the approach.
Required Qualifications
- Proficiency in financial management and Budgeting
- Computer literacy, including Microsoft Office Suite
- Familiarity with relevant software and tools, including project management and CRM systems
- Business development skills with commercial clients
- Minimum of 3 years management experience in a matrixed organization
- Excellent oral, written, and interpersonal communication skills
- Minimum of four years in a similar role
- Ability to lift, push, and pull up to 50 lbs
- Needs use of voice, eyesight both near and distance
Desired Qualifications
- Bachelor's degree preferred but not required; minimum of four years in a similar role
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